Terms and Conditions

These Terms and Conditions apply to every order placed with cornishglassart.co.uk. We’re passionate about our customers and making sure that you’re happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement by email. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get supply the item ordered. In the event of these circumstances we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Availability

A lot of my items are designed and made here in Cornwall. I do my very best to make sure I have stock and can get them posted within a few days. Occasionally however there may be an issue and I’ll inform you as soon as possible.

Website Information

I try to specify accurate dimensions for everything listed on my website. However, please be aware that the product dimensions for hand crafted product do vary slightly. As a result, all sizes, weights and measurements quoted on the website must be taken as approximate only. Similarly, I’ve made every effort to display all product colours accurately. However, due to the limitations of different devices, I can’t guarantee that the image displayed on your monitor or screen will accurately reflect the true colour of the product. Please also be aware that colours may differ between batches of glass. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development, specifications may change without notice.

Customer Reviews

Any customer reviews of the products are the opinions of customers and do not form part of my specification or description of the product. I shall not be liable if any of the information contained in a customer review proves inaccurate.

Prices

All the prices are inclusive of VAT. From time to time I may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product information for pricing. I may also offer free delivery or at a reduced rate as part of a promotion. These promotions may be withdrawn at any time.

Payment

You can pay with any of the following methods: MasterCard, American Express Visa or PayPal. Card payments are processed by Stripe or Paypal, who handle all payment security. We do not capture or process any card details on this website. If there are any problems with receiving payment we’ll let you know.

Discount Codes

From time to time I may offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes may be excluded from use in conjunction with other offers and promotions. Discount codes can only be redeemed on cornishglassart.co.uk. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Unique codes are a little different from our normal discount codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on the basket page when placing your order.

From time to time we may also send you promotional offers and details. Your discount code will have an expiry date and won’t be valid for use after that date. This is a promotional offer and can be withdrawn at any time.

Delivery

I currently use Royal Mail services. Items are tracked on the doorstep with GPS tagging and time and date stamping. This service level is considered proof of delivery by major e-commerce brands including both Amazon and ebay.

Cancellation

My policy on cancellation can be seen here and exceeds the statutory 14 days.

Things beyond our control

Cornish Glass Art Limited will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these terms that is caused by events outside of its reasonable control. Such events include any act, non-occurrence, omission or accident beyond its reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster or adverse weather; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks
  • Disruption for any reason to the normal availability of electronic or physical communication networks, whether global, national, local or specifically to Cornish Glass art Limited.

Our obligations under these terms are suspended for the period that such event(s) continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event(s).

Information About Us and How To Contact Us

cornishglassart.co.uk is operated by Cornish Glass Art Limited, a company registered in England and Wales. Our company registration number is 12654927 and our registered office is at:

Cornish Glass Art Limited
Waterside Court,
Falmouth Road,
Penryn,
Cornwall,
United Kingdom,
TR10 8AW

Our registered VAT number is GB363972073.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

Offers, Promotions & Competitions

Terms & Conditions for any prize draw competitions currently being featured can be found on our Prize Draw page.